Refund and Returns Policy
Refund & Returns Policy — Darosi Furniture
This Refund & Returns Policy outlines the conditions and process for returns, refunds, and cancellations for purchases made through Darosi Furniture.
Return Eligibility
Customers may request a return within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging (if available)
- Proof of purchase (such as order number or receipt) is required
Returns that do not meet these conditions may not be approved.
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items not caused by transit issues
- Items returned without prior authorization
- Customized or special-order products (where applicable)
Return Process
To request a return, please contact our support team using the details provided below.
Kindly include:
- Order number
- Product name
- Reason for return
Once your request is reviewed and approved, we will provide return instructions, including the return address and next steps.
Returns sent without prior authorization may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
- Original shipping charges (if any) are non-refundable
We recommend using a trackable shipping method, as this helps ensure successful delivery of the returned item.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
To assist with your request, we may ask for supporting evidence such as photos of the item and packaging.
Depending on the situation, we will:
- Provide a replacement, or
- Issue a full or partial refund
Refunds
Once a returned item is received and inspected:
- Approved refunds will be issued to the original payment method
- Refund processing typically takes 5–10 business days, depending on your payment provider
Customers will be notified once the refund has been processed.
Order Cancellations
Orders may be canceled before they are processed or shipped.
Once an order has been dispatched, it cannot be canceled. In such cases, the return process outlined above will apply.
Customer Responsibility
Customers are responsible for ensuring that order details, including product selection and shipping information, are accurate before completing the purchase.
If you need to make changes, please contact us as soon as possible.
Business Information
Darosi Furniture
141 Elm St #01
Marlborough, MA 01752
United States
Phone: +1 508-494-0712
Email: support@darosifurniture.com