FAQs – Darosi Furniture

Frequently Asked Questions (FAQs) — Darosi Furniture

1. What products do you sell?

We offer a wide range of furniture for residential use, including items for living rooms, bedrooms, dining areas, and home offices. Our collection includes beds, tables, chairs, desks, storage units, and other essential furniture pieces designed for everyday living.

2. Where are you located?

Our registered business address is:

Darosi Furniture
141 Elm St #01
Marlborough, MA 01752
United States

If you have any inquiries regarding our location or operations, we recommend contacting us in advance so we can assist you appropriately.

3. How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary slightly depending on product availability and order volume.

4. How long does delivery take?

Estimated delivery is usually 5–10 business days after dispatch, depending on the product and delivery location.

These timelines are provided as estimates, and we work to keep customers informed throughout the shipping process.

5. Do you provide tracking information?

Yes, tracking information is provided for most shipments once the order has been dispatched. This allows you to monitor your delivery status in real time where tracking is available.

6. What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, and American Express, along with other secure payment options available at checkout.

7. Can I cancel my order?

Orders may be canceled before they are processed or shipped.

Once an order has been dispatched, it cannot be canceled. In that case, the return process outlined in our Refund & Returns Policy will apply.

8. What is your return policy?

We accept returns within 30 days of delivery, provided the item meets our return eligibility conditions.

Items must be unused, in original condition, and returned with proof of purchase. For full details, please refer to our Refund & Returns Policy.

9. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

10. What if my item arrives damaged or incorrect?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.

Our team will review the issue and work with you to provide a suitable resolution, such as a replacement or refund where applicable.

11. Do you ship outside the United States?

At this time, we ship within the United States only.

12. Can I change my shipping address after placing an order?

If your order has not yet been processed, address changes may be possible.

Please contact us as soon as possible. Once an order has entered processing or has been shipped, changes may no longer be possible.

13. How can I contact you?

You can contact our support team using the details below:

Business Information